![]() ![]() Stay tuned for more Help Center improvements to help ignite your business. Our suite of digital solutions gives entrepreneurs the tools to excel today and tomorrow. With over 150,000 customer locations worldwide, Lightspeed is the cloud-based technology partner of choice for future-focused businesses. We’ve responded to your frequently asked questions in the new FAQ section so you can quickly find the answers you’re looking for.įor more specific questions, access the Chat feature through your product’s back office (availability varies by product and region, learn more in the Contact us section).Ĭoming soon: The Chat feature will be available directly through the Help Center for 24/7 support and the quickest response time. Backing local businesses for over 15 years. Whether you’re in the middle of a rush or on the go, the Help Center is now optimized for mobile browsing so you can comfortably read articles and watch videos on any device.Ĭlick through the redesigned Table of Contents and automatically scroll to the information most relevant to you.Īs we work to improve articles, use the reaction button at the end of each one to let us know what you think. We’ve improved article formatting for text and images so that article content looks and reads more clearly. You’ll receive a roundup email when new articles are published in those sections. Connect and manage Lightspeed add-ons, such as Order Anywhere online ordering and Lightspeed. Set up discounts, account / order profiles, and reporting shifts, as well as other elements not covered within the guide. ![]() Tip: Stay informed with the new Follow feature, which allows you to follow the content most important to you. The Back Office is where you: Perform most of the setup in the Getting started guide. They can grow in customer support level, as its often tricky to get the right person on the phone so you have to call or e-mail them yourself several times to get things done. See options below for additional language support. It works quick, has regular updates and is easy to understand and use by new employees. Chat support for accounts with both R-Series and E-Series is available in-app from Monday to Friday at all hours. The What’s New section helps you stay up-to-date on release notes about new features, products, and the most recent support articles.īrowse through the new video carousel and explore our YouTube channel for tips and tricks to help your business thrive. Lightspeed is a very intuitive POS for your restaurant. The search bar helps you find what you’re looking for with recommended suggestions based on the most popular searches from merchants like you. Select store location that you would like to sync with your e-commerce store. The organized and simplified categories in the top and side navigation bars take you to the information you want to see based on data-driven research. Watch this short video to see how to set up our integrated e-commerce platform once you’re running a store on the POS. We’ve made the following improvements to provide you with a faster and better experience. We’ve redesigned the Help Center with you, our merchants, in mind.
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